Home Point failed to protect my deposit appropriately for over a year during the tenancy. At the time I discovered this and queried it, I was provided nothing but deceitful and contradictory responses. Home Point eventually protected my deposit and returned it at the end of the tenancy, following numerous emails to them.I feel Home Point are rogue and operate in an unprofessional manner. They charge unfair fees. Such a poor service.
Dont even think about using this company. I have been a landlady with this company in Walsall and always having to chase my money/ / Rent!!! Every month its the same.Totally useless they are!!!
Homepoint was massively good to me and my family, they had treated me with respect and believed on us to be one of their tenants.I'd recomend them as Daniel and Paul had given to my family and I the opportunity to begin our life in the UK.If you are a good tenant they will be an excelent estate agency to you.
Really disgusted with the service received after, what we thought, was a fairly smooth 2 1/2 years as tenants ( although slow at sorting none urgent repairs). When it came to the end of the tenancy they didnt turn up for check out inspection ( despite me speaking to them on the morning about it). Didnt return any calls about this either on the day whilst we waited at the property for over an hour and a half for them or for a week after the supposed check out date. They then tried to say due to this we could be charged extra rent!! This led to issues with the landlord and deposit being returned - we tried to open a dispute to get our deposit back to be told Homepoint had moved our deposit protection without informing us in 2016!! - despite several requests they would not tell us who they had moved our deposit protection to. It took a formal letter of intent to start court action, plus 4-5 phone calls per day citing legal advice to eventually get our deposit back. By the time the cheque cleared we had waited over a month ( instead of the 10 days) for our deposit back and still do not know if they actually protected our deposit or not ( which is breech of the deposit protection laws so we may still make a claim through court ). Paul runs both Walsall and Stourbridge offices and uses this as an excuse to be continually unavailable - he also stated numerous times our deposit was being sent out and it was not. He says one thing to the landlord and another to the tenant. Our landlord had inforrmed him to return the deposit to us, but he continued to avoid doing so for over a week and then sent a cheque rather than bank transfer. Not trustworthy at all.
If I could give 0 stars I would. Been waiting 7 weeks for my refund of 700 and passed to 4 different members of staff. I was laughed at on the phone by Simon today when I said this was unacceptable. The same Simon that told me last Thursday that he would personally deal with it and email me the same day. I always paid my rent on time and reported no issues during my 2 year tenancy and left the property in a better condition that i was given it to be treated like this. I've been nothing but polite and patient until today but to be laughed at on the phone is ridiculous. After renting for 10 years and never had an issue with any other estate agent before, I've been appalled by the service from Homepoint Walsall.
Homepoint Estate Agents - Walsall is a UK Real Estate Agency based in Walsall, West Midlands. Homepoint Estate Agents - Walsall is located at 35 Bridge St, Walsall WS1 1DP, UK.
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