Absolutely rubbish service! Ive been with homeserve a while but based on my most recent experiences, theyve majorly gone down hill! In main; the attitudes of the administration team in Nottingham have made this a 1 star rating and I will be finding another provider over the next few days because of them!Firstly, Homeserve appointment schedules are quite inconvenient but I understand the AM and PM slots. On this particular occasion, I had booked in for the 8th of Feb (afternoon slot) and on the day wanted a rough eta so I could arrange my day around it as Im over the other side of the city and wanted enough time to get there. I wasnt asking for them to move heaven and earth, just a simple eta from the engineer and you think i could get one? No chance! Between 12PM and 6PM and Ill leave a note on the system was all i was getting and if I didnt like it either rebook or cancel my membership!Homeserve administration team was so rude especially the manager - Preet Watson, I guess she was able to get away with her non customer friendly attitude because of being backed up homeserve policies, that theyre not allowed to give an eta or contact the engineer for some unhelpful reason. Just goes to show the nature of homserve policies enables and emboldens staff to deliver this type of poor service. After the loyalty and custom Ive given over the years, I ask for one favour and I get treated like an idiot. Not only this; my appointment was a boiler breakdown. My boiler has been off for over a week now and too add to further dismay, they had been out 4 weeks prior to inspect it and it passed with no problems! Now, all of a sudden it breaks down (btw, not sure what this says about the level of gas engineers, considering I had a certificate issued for it), but Ive been more than reasonable waiting to get it fixed and they cant help me with a simple ETA on the day!Homeserve need to look at other companies that do home visits where theyre more flexible with giving out ETAs and the person coming out is contactable. Also homeserve could learn a thing or more about how to be more customer friendly and customer understanding rather than this rude, non sympathetic attitude from the likes of Preet Watson and her team that suggests these are the policies and it you dont like it, you can cancel your membership and go somewhere else; so i will! People, if you want decent policies and decent customer service DO NOT sign up to a homeserve policy and shop elsewhere! Crazy way to run customer services!
ABSOLUTELY HORRENDUS TREATMENT! I have made a claim for my electrical wiring and your representative is saying that I am not covered by my plan because supposedly the wiring was faulty by installation!! THEN how come another engineer you sent few years back for another problem didn't think the same and proceeded to fix the problems?! Shouldn't he have found the wiring installation faulty back then ?! I have stupidly paid this terrible company for the past 10 years but I am LEAVING it immediately when my contract ends this March! Shame on you!!!!
Yesterday I had a engineer over to service my boiler as needed for the insurance, the boiler at this point was working perfectly. The engineer then went about her business and quickly left the property whilst I was on the phone. I offered a xmas tip for a drink which was refused which I found strange. The boiler has since not turned back on and is broken. I have been advised now that they cannot send anyone out for 3 days as they are busy. I had to call out another company to fix the issue and have discovered that she broke our boiler and caused damage to it. The support staff are terrible and rude, I honestly feel this company does not care a bit about you, I will now have to wait in a cold frozen home with no water, with a 2 year old for 2 further days. Utter shame, avoid at all costs
The response times for call outs have been very good. But when we experienced a leak from the bathroom toilet, the first plumber to come out thought he had fixed the problem, but 6 months later the same leak onto the bathroom floor was much more serious. The second plumber spent ages trying to fix it, said he'd fixed it and then sealed the toilet back in. It was then hard to work out whether there was still a leak or the water underneath the laminate just needed to dry out. 2 weeks later we realised the plumber hadn't fixed the problem at all. The floor was now ruined. The third plumber then came out and although he did a good job in fixing the problem, now 6 months on we see that there's a seal right next to it that should also have been replaced. And instead of his hatchet fix to the pipe, he should have replaced the whole pipe. All in all, a very poor experience. The plus point was that their compensation payout process was mainly professional and efficient and we got the payout for a new floor. All in all, a very poor experience. It seems that the plumber really aren't up to scratch. Knowing what I know now, this should have been such an easy fix for even a newly qualified plumber. Disappointing.
Absolute Dog $#!T service, save your money and go with British Gas instead. Left me and my heavily pregnant wife homeless for 4 days.
HomeServe is a UK Insurance Agency based in Walsall, West Midlands. HomeServe is located at HomeServe Membership, Cable Dr, Walsall WS2 7BN, UK.
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